Refund policy
Eligibility for Returns & Exchanges
- Returns: Items can be returned within 7 days of receipt for store credit only.
- Exchanges: Items can be exchanged within 7 days of receipt for a different size or style, subject to availability.
- To be eligible, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Custom-made or altered items are final sale and not eligible for return or exchange.
Non-Returnable Items
- Items marked as final sale or discounted.
- Worn, damaged, or improperly packaged items.
Initiating a Return or Exchange
- Contact Us: Email our team at Support@MichaelWrightCollection.com with your order number, reason for return/exchange, and photos (if applicable).
- Approval: Once approved, you’ll receive instructions for sending the item back.
- Shipping Costs: Customers are responsible for return shipping costs. If exchanging, we’ll cover the shipping cost for the new item.
Processing Times
- Returns for store credit will be processed within 7 business days of receiving your item.
- Exchanges will be processed within 10 business days, depending on item availability.
Damaged or Defective Items
We stand by the quality of our craftsmanship. If you receive a damaged or defective item, please notify us within 48 hours of delivery. We’ll arrange a replacement or repair at no additional cost.
Final Notes
Michael Wright Collection reserves the right to refuse returns that do not meet our policy requirements. We appreciate your understanding and support as we continue to bring timeless creativity and quality to your wardrobe.
For any questions or concerns, contact us at info@michaelwrightcollection.com
